Payment & Billing
What is your cancellation policy?
Guests may cancel within 48 hours of booking to receive a full refund, provided the cancellation is made at least 14 days before check-in. For cancellations made less than 14 days prior to check-in, refund eligibility will depend on the timing. For full details, please refer to our cancellation policy page.
What payments are required to secure my reservation?
A 50% deposit is required at the time of booking, with the balance due prior to arrival. Payment schedules may differ for platform-based bookings, and those terms will apply.
Can I adjust or extend my reservation?
Yes, reservation changes or extensions are often possible. Please contact us with your request, and we’ll do our best to accommodate your needs, depending on availability and booking policies.
What payment methods do you accept?
For direct bookings, a 50% deposit is due at booking, with the remaining balance due 60 days before your arrival. Payments made through booking platforms follow the payment schedule set by those platforms.
When is payment due for my reservation?
For direct bookings, a 50% deposit is due at booking, with the remaining balance due 60 days before your arrival. Payments made through booking platforms follow the payment schedule set by those platforms.
Are taxes included in the rental price?
Taxes are not included in the listed rental price. Local and state taxes are added to the total cost, and the amount will be outlined during the booking process.
Can I pay in installments?
We do not offer installment plans directly, but with direct bookings, you can make two payments: the 50% deposit at booking and the remaining balance due 60 days before your stay.
PROPERTY INFORMATION
What amenities are included in your vacation homes?
Our homes feature essentials like Wi-Fi, linens, towels, and fully equipped kitchens. Some properties include extras such as pools, outdoor spaces, or fitness areas.
Are your homes pet-friendly?
Certain properties are pet-friendly. Requirements include a small fee, proof of vaccinations, and adherence to breed and weight guidelines.
How is parking handled at your properties?
Most properties include off-street parking. For specific parking details, check your listing or contact us directly.
ARRIVAL & DEPARTURE
When are check-in and check-out times?
Check-in begins at 4 PM (5 PM for larger homes), and check-out is by 10 AM.
Is early check-in or late check-out an option?
This depends on availability. Contact us closer to your arrival or departure date to discuss options.
How do I access the property upon arrival?
All homes offer self check-in via lockboxes or keyless entry. Detailed instructions will be provided prior to your stay.
POLICIES & REGULATIONS
What is your smoking policy?
Smoking is prohibited inside all rental properties to maintain a clean and healthy environment for all guests. Designated outdoor smoking areas may be available at certain properties.
Are there any age restrictions for booking a property?
Guests must be at least 25 years old to book. If you are between 21 and 24, approval is required. We do not rent to anyone under 21 unless an adult reserves the property.
Do you have noise or party policies?
We enforce a strict no-party policy and have quiet hours from 10 PM to 8 AM to ensure a peaceful stay for all guests.
SPECIAL REQUESTS
Can I request specific bedding arrangements?
Yes, we offer bedding options tailored to your comfort, including lighter options for warmer months and heavier bedding for cooler climates.
Do you provide baby gear like cribs or high chairs?
Some homes include pack ‘n plays, and we can recommend local vendors for renting additional baby equipment.
Can I arrange special celebrations or events?
We welcome events on a case-by-case basis, depending on the property and event details. Additional fees may apply. Contact us to discuss your plans.
SUPPORT FOR HOMEOWNERS
How do you market my property?
We create compelling property listings with professional photography, ensuring each home is showcased at its best. Our marketing strategy extends beyond platform optimization, utilizing targeted paid ads, social media campaigns, and our extensive network to maximize exposure. By leveraging a combination of organic and paid marketing efforts, we reach a broad audience, driving more bookings and increasing visibility for your property across various channels.
What services are included in your management fee?
Our management fee covers a comprehensive range of services designed to ensure a seamless experience for both homeowners and guests. This includes guest communication, where we promptly respond to inquiries and resolve any issues that may arise during their stay. We also take care of property maintenance and housekeeping, ensuring that your property is always in top condition and ready for guests. Additionally, we optimize pricing to ensure maximum occupancy and revenue, leveraging market data and seasonal trends to adjust rates. Our 24/7 support ensures that both homeowners and guests have a reliable point of contact at all times, handling everything from emergency repairs to special requests.
How do you handle property maintenance and repairs?
We manage all aspects of property maintenance, from routine upkeep to emergency repairs, working with a network of trusted local vendors who meet our high standards. We schedule regular inspections and address maintenance tasks before they become issues, ensuring that your property stays in excellent condition year-round. For any unexpected repairs, we coordinate promptly and efficiently to minimize disruptions, and we keep homeowners informed throughout the process. We also ensure that your property complies with any local regulations, such as safety inspections or necessary certifications.
How do I track my property’s performance?
Homeowners are given access to a personalized online portal that provides real-time insights into your property’s performance. This includes detailed information about reservations, revenue, and occupancy rates, along with monthly invoices, receipts, and maintenance records. The portal allows you to track performance over time, review financial statements, and get a clear picture of your property’s income and expenses. You’ll also receive timely reports and can easily communicate with our team about any questions or updates you may need.